Privacy Policy

Privacy Policy

Introduction

Welcome to https://adventure-quad-biking-dubai.terratrek.net! We are dedicated to creating an exceptional experience for our users while prioritizing your privacy and data security. This Privacy Policy explains how we handle the personal information you share with us when you visit our website, use our applications, or interact with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external links or third-party services you may access from our website, as they have their own privacy practices governed by separate policies.

Processing Activities

This Privacy Policy is relevant whenever you engage in the following activities:

  1. Creating and managing your user account on our platforms.
  2. Browsing, searching, or purchasing products/services through our websites or apps.
  3. Subscribing to our newsletters, receiving promotional emails, or engaging with our marketing communications.
  4. Contacting our customer support team via phone, email, or text messages.
  5. Providing feedback, reviews, or participating in surveys on our platform.

Personal Data Collection

We collect various types of personal information to enhance your experience and personalize our services:

  • Account Information: This includes your username, password, and account settings preferences.
  • Payment Details: We securely store payment methods and financial data for seamless transactions.
  • Purchase History: Records of your purchases, order details, and shopping behavior.
  • Mobile Device IDs: Unique identifiers from your mobile device to personalize app experiences.
  • Location Data: Information about your geographical location when you use our location-based services.
  • Feedback and Reviews: Content you share, including comments, ratings, and suggestions.
  • Social Media Details: If you choose to log in through social media accounts, we may collect data from those platforms (subject to their privacy policies).
  • Product Interactions: Information about the products you view, search for, or purchase.

We obtain this data through direct user input, automated tracking technologies, and partnerships with third-party service providers.

Cookies Policy

We employ cookies and similar technologies to enhance your experience on our platforms:

  • Strictly Necessary: These cookies are essential for basic website functionality and navigation.
  • Preference Cookies: We use these to remember your preferences and settings.
  • Analytics Cookies: They help us analyze traffic and improve the performance of our website.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We retain personal data for legitimate business purposes and in compliance with legal requirements. The retention period depends on the type of data and its usage:

  • We may store account information as long as you maintain an active account.
  • Purchase and transaction data is typically retained for billing, auditing, and record-keeping purposes (up to 7 years).
  • We anonymize and aggregate data after its retention period for analytical and research goals.

Upon request or when data is no longer needed, we promptly delete or anonymize the information.

Data Security Measures

We take extensive measures to safeguard your personal data:

  • Implementing industry-standard encryption protocols for secure data transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict security standards.
  • Regularly auditing our systems to identify and mitigate potential vulnerabilities.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect personal data from minors, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights (Geography-Dependent)

Depending on your location, you have various rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your information is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you can request the deletion of your data.
  • Restriction: Limit the use of your personal data in specific situations.
  • Data Portability: Receive your data in a structured format and transfer it to another controller.
  • Object: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Ensure that exercising your data rights does not negatively impact your interactions with us.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests as quickly as possible and within applicable legal timeframes.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Contact Us

For any privacy-related inquiries, feedback, or requests:

We value your trust in our handling of your personal information. This Privacy Policy was last updated on [Date].